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Frequently asked questions
What is StayOnDose?
StayOnDose is a medication reminder and personal logging app for iPhone. You enter your own medication names, doses, and schedules as prescribed by your healthcare provider. The app helps you remember doses and track what you log — it does not provide medical advice.
Is StayOnDose medical advice?
No. StayOnDose is an organizational tool only. Always follow instructions from your doctor or pharmacist. Do not start, stop, or change medications based on this app. In a medical emergency, call emergency services.
How do reminders work?
When you enable notifications, StayOnDose schedules reminders locally on your device using Apple's notification system. Reminders include medication names you entered. You can snooze doses, adjust reminder settings in the app, or disable notifications in iOS Settings.
Where is my data stored?
Your account email and medication data sync securely to Supabase (encrypted in transit). A local cache on your device keeps data available offline. We do not sell your health data. See our Privacy Policy for details.
How do I delete my account?
Open StayOnDose → Settings → Delete account. This permanently removes your cloud data and auth account. Deletion cannot be undone. Deleting the app removes the on-device cache.
How do subscriptions work?
StayOnDose Pro unlocks advanced features such as adherence reports and export. Subscriptions are billed through your Apple ID and auto-renew unless canceled at least 24 hours before the end of the current period. Manage or cancel in iOS Settings → Apple ID → Subscriptions. Tap Restore Purchases in the app if you reinstall on a new device.
I'm not receiving notifications
Check that notifications are enabled for StayOnDose in iOS Settings → Notifications. Also confirm reminders are turned on in the app's Settings. Reminders require your device to be on and notifications allowed — we cannot guarantee delivery if notifications are disabled or Do Not Disturb is active.
How do I restore my purchase?
Go to Profile or the paywall screen and tap Restore Purchases. You must be signed in with the same Apple ID used for the original purchase.
See also: Privacy Policy · Terms of Service